What is the size limit for the Mail Box?
You can allow any amount of web space to your email account as long as it is below your web hosting plan’s web space quota.
Can I work on MySQL through a remote location?
We do not support this feature. You can, however, do it if you have a VPS or a dedicated server with us.
What Operating System do Time Studios use on the servers?
We use CentOS Linux and FreeBSD Operating systems on our shared servers. Clients do have the ability to install their own choice of Linux operating system on VPS (CentOS, Fedora, Debian, Ubuntu, OpenSUSE, Gentoo) and any OS including Windows Server 2008 on dedicated servers or Xen VPS.
What version of PHP do Time Studios use?
We support both php 4+ and php 5+ . Please check with the technical department as to which one is available on your server.
You can have either one on a VPS/dedicated server.
What version of Apache does Time Studios use?
Currently we use Apache 2+. This version is for reference only because we keep updating the software as needed.
What version of MySQL do Time Studios use?
We use MySQL 5+.
Can I edit the httpd conf file?
This file can be edited with root access to the server only (VPS and Dedicated servers). Please do not edit virtual hosts, as these changes will not be saved and will cause cPanel subdomains and addon domains to malfunction.
Global Apache configuration should be saved by manual start of internal cPanel ‘distiller‘ script.
Some directives of global Apache configuration can be edited by means of .htacces file on shared server.
Do you support custom error pages?
Yes, we do, and you can set them up inside your cPanel control panel.
Can I make my own .htaccess files?
Yes, you can.
I have written my own script. Can I run it on your servers?
Yes, you can as long as the script can be executed on a Linux server. We do however recommend that you get in touch with us first if you feel it can possibly cause trouble on a shared hosting server.
Is RAM limited on your shared hosting plans?
According to our AUP
- No script or piece of software may use 25% or more of system resources for 60 seconds or longer.
- System resources also include RAM, CPU, MySQL (the number of queries and the time period, during which one query is being performed).
What does Jailed Shell Mean?
Jailed Shell provides all necessary features to manage your account via SSH protocol.
The only difference from regular shell is that:
- You are ‘jailed’ in your account directory, i.e. you can access your /home directory and its sub-directories only.
- Only standard ports can be used (mail, FTP, SSH, Apache, etc), custom ports can be opened on VPS/dedicated server only.
- You can manage only those files you own
Can I use Telnet as file transfer protocol?
We use SSH only. However, VPS/dedicated server can be configured as you like.
What type of email authentication do you use?
We use SMTP authentication. This option must be checked in Outgoing mail server (SMTP) settings of your email client for you to be able to send email.
Do you allow cgi scripts?
Yes, we do.
What is the difference between Xen and oVZ VPS?
oVZ VPS use OpenVZ technology – operating system-level virtualization based on the Linux kernel. This type of virtualization only allows Linux distributives to be installed as the server OS. Another feature that distinguishes oVZ from Xen is burstable RAM.
If you are out of RAM on an oVZ VPS, you can get some additional RAM under the condition that it’s not used by other virtual machines on the carrier.
Xen is much isolated and offers much of a dedicated server behavior. Almost all resources are dedicated. You don’t have burstable RAM but you have swap, which is always available unlike burstable RAM, but processes may run slower. Guest OS must not be necessarily Linux, you can install Windows OS or FreeBSD.
Xen VPS is recommended for resource intensive software.