Frequently Asked Questions

Find Answers to Your Most Common Questions

Welcome to our FAQs page, where you can find quick and informative answers to the most frequently asked questions about our services and solutions. Browse through our categories to find the information you need to make informed decisions and get the most out of your digital experience with us.

Monitoring
  • Uptime Monitoring: Ensure your website is always accessible.
  • Response Time Monitoring: Track how quickly your site responds to user requests.
  • Website Performance Monitoring (speed): Keep tabs on your site’s speed and efficiency.
  • Security Scans and Monitoring: Regular checks to protect against vulnerabilities.
  • Google Blacklist Monitoring: Ensure your site is not blacklisted by Google.
Backups & Updates
  • Daily Offsite Backups: Secure daily backups stored offsite.
  • Auto Backup Before Update: Automatic backups taken before any updates.
  • Automatic Updates with Health Check: Ensure your site is updated and healthy.
Maintenance
  • Plugin & Theme Updates: Regular updates to keep everything running smoothly.
  • Bug Fixes: Immediate attention to any issues that arise.
  • Security Patches: Stay protected with the latest security updates.
  • Production Deployment: Efficiently manage the deployment of your site updates.
Performance Optimisation
  • Auto Image Lossless Compression with Optimised Asset Delivery: Improve load times with optimised images.
  • Auto Image Resizing: Automatically resize images to appropriate sizes.
  • Asset Optimisation: Ensure all assets are optimised for performance.
  • Cloudflare Integration: Enhance performance and security with Cloudflare.
  • Premium SEO Tools: Access to top-tier SEO tools for better visibility.

Security

  • Brute Force Protection and Lockout: Defend against brute force attacks.
  • File Change Detection: Monitor and detect any unauthorised file changes.
  • 404 Detection and Lockout: Identify and lock out problematic 404 errors.
  • IP Lockout: Secure your site by locking out malicious IP addresses.
  • Security Keys: Use security keys for enhanced protection.
  • Whitelist IP: Allow only trusted IP addresses access.
Website Dashboard & Emails
  • Branded Dashboard & Login Screen: Customised dashboard and login screen for a professional look.
  • Bespoke Email Template & Design: Tailored email designs to match your brand.
  • Google Analytics Dashboard: Integrated analytics to monitor performance.
Image & Video
  • Unlimited Stock Images: Access to a vast library of stock images.
  • Unlimited Stock Video Including 4K Footage: Utilize high-quality video content.
  • Videos Served via Vimeo Pro: Host your videos on a professional platform.
Reports
  • List of Updates Made: Detailed logs of all updates performed.
  • List of Backups Performed: Records of all backup activities.
  • Uptime and Response Time Statistics: Performance metrics for uptime and response times.
  • Security Audit & Lockout Overview: Comprehensive security reports.
  • Google Blacklist Report: Status report on Google blacklist.
  • SEO Audit: In-depth SEO performance analysis.
  • Website Performance Audit: Detailed evaluation of site performance.
  • Website Traffic Analysis: Insights into website traffic patterns and behaviour.

We offer complete domain management services, including domain registration, renewal, and DNS configuration. Our team ensures that your domain settings are optimised for performance and security.

Our management plans include reliable and secure hosting services. We handle all hosting configurations, ensuring that your website is fast, secure, and always available to your visitors.

We perform regular updates to your website’s core, themes, and plugins to ensure compatibility, security, and optimal performance. Our team monitors for new updates and applies them promptly.

Our performance optimisation services include caching, image compression, code minification, and lazy loading. These techniques help reduce load times and improve the overall user experience on your website.

We use advanced monitoring tools to track your website’s speed, uptime, and other critical performance metrics. This allows us to identify and address any issues promptly, ensuring your site runs optimally at all times.

Our management plans include robust security measures such as malware scanning, firewall protection, and regular security audits. We proactively monitor your website for potential threats and take immediate action to mitigate risks.

Our team is dedicated to resolving any issues that arise on your website. We provide prompt bug fixes and troubleshooting to ensure that your site remains functional and user-friendly.

Yes, our management plans include regular website backups. We ensure that your data is securely backed up and can be restored quickly in case of any issues or data loss.

The Hub is a comprehensive platform designed to help you manage, monitor, and maintain multiple WordPress websites from a single dashboard. It offers a range of tools for site management, performance monitoring, security, and billing.

The Hub streamlines your workflow by centralising all your website management tasks. This saves you time and effort, allowing you to focus on growing your business.

Yes, The Hub includes features for managing domains and hosting. You can easily configure domain settings, manage DNS records, and handle hosting configurations all from one centralised location.

The Hub offers 24/7 live support through our dedicated team. You can access support directly from The Hub dashboard or via our support channels.

Yes, The Hub includes performance monitoring tools that allow you to track site speed, uptime, and other critical metrics. This helps you ensure that your websites are running optimally at all times.

The Hub provides robust security features, including malware scanning, firewall protection, and security audits. These tools help you keep your websites secure and protect them from potential threats.

Yes, The Hub offers various customisation options, allowing you to tailor the dashboard and reports to meet your specific requirements.

Yes, The Hub includes a Clients & Billing feature that allows you to manage client invoices, payments, and subscriptions seamlessly. You can handle all your billing needs from one centralised platform.

Absolutely! The Hub is designed to efficiently manage multiple WordPress websites, making it an ideal solution for businesses with a diverse portfolio of sites.

Yes, The Hub allows you to generate detailed reports on various aspects of your websites, including performance, security, and updates. These reports can help you make informed decisions and keep track of your website metrics.

Our hosting service stands out due to our dedicated resources, advanced security measures, and top-notch performance optimisation. Each website hosted with us gets dedicated CPU, memory, and IP, ensuring consistent performance without being impacted by other sites. We also offer advanced security features like Web Application Firewall (WAF) and dynamic malware defence, along with daily backups and a 99.9% uptime guarantee.

We prioritise your website’s security by integrating multiple layers of protection. Our hosting plans include Web Application Firewall (WAF), dynamic malware defence, and SSL certificate integration to safeguard your data. We also perform regular security updates, monitor your site 24/7, and offer detailed security reports to keep you informed.

Our hosting plans come with 24/7 expert support to assist with any technical issues you might encounter. We provide live chat help for WordPress-related questions, and our team is always ready to offer fast and reliable troubleshooting. Additionally, we include regular maintenance and performance optimisation as part of our ongoing support services.

Absolutely! Our comprehensive hosting plans include domain name registration and management services. You can manage DNS settings, apply OS upgrades with minimal downtime, and even benefit from enhanced security features like DNSSEC to protect against malicious redirection.

We offer robust backup solutions to ensure your data is always protected. Our hosting plans include daily backups with 30 days of storage and up to 720 restore points. We also provide an optional hourly backups package for more frequent data protection, ensuring you can quickly restore your website to a previous state if needed.

Yes, our hosting solutions are optimised for speed and reliability. We use dedicated resources to guarantee optimal performance, and our servers are located in London to ensure low latency. We also offer a 99.9% uptime guarantee, so your website will be consistently available to your visitors.

Yes, our hosting plans include an integrated, one-click staging environment. This allows you to develop and test changes safely before deploying them to your live site, ensuring that updates and new features are implemented without disrupting your website’s performance.

Our hosting service includes several performance optimisation features, such as caching strategies, image compression, and content delivery network (CDN) integration. We also perform regular performance audits to identify and address any potential bottlenecks, ensuring your website remains fast and efficient.

Our servers are based in the UK, specifically in London. This ensures low latency and fast loading times for your website, providing a better user experience for your visitors.

Yes, you can manage all aspects of your hosting through The Time Studios Hub. This centralised platform allows you to oversee your website, domains, and hosting, providing an all-in-one solution for easy and hassle-free management.

Absolutely! Our hosting service is fully managed, meaning we take care of all the technical details for you. From regular updates and security monitoring to performance optimisation and backups, we handle everything to ensure your website runs smoothly and efficiently.

Our domain management services include domain name registration, DNS management, SSL certificate integration, domain renewals and transfers, and advanced security measures like DNSSEC. We provide a comprehensive solution to ensure your domains are secure and easy to manage.

We prioritise your domain security by implementing multiple layers of protection. This includes DNSSEC for enhanced security, domain lock to prevent unauthorised transfers, and continuous security monitoring. We also offer WHOIS privacy protection to keep your registration details confidential.

Yes, you can easily register new domains through our domain management service. We offer a wide selection of domain extensions and provide a streamlined registration process to help you secure the perfect domain for your business.

Our DNS management services ensure your website is fast, reliable, and secure. We handle all aspects of DNS configuration, including real-time updates, load balancing, and failover solutions. Additionally, we provide DNSSEC security to protect against malicious redirection.

Absolutely! We provide SSL certificate procurement and installation as part of our domain management services. SSL certificates are essential for securing your website and building trust with your visitors. We support various SSL types, including DV, OV, and EV certificates.

Our domain management service includes automated domain renewals to ensure your domains are always up-to-date. We also offer assistance with domain transfers, making the process seamless and secure. You’ll receive expiry notifications and detailed renewal and transfer reports.

Yes, our domain management services are fully managed. We handle all the technical details, from DNS management and security updates to SSL integration and domain renewals. This allows you to focus on your core business activities without worrying about domain management.

Yes, all your domains can be managed through The Time Studios Hub. This centralised platform allows you to oversee and manage your domains, DNS settings, and SSL certificates in one convenient place, simplifying the management process.

DNSSEC (Domain Name System Security Extensions) adds an extra layer of security to your domains by ensuring the authenticity and integrity of the DNS data. It protects against attacks

Our platform offers comprehensive performance optimisation tools that help speed up your website. This includes caching, image optimisation, and code minification to ensure faster load times and a better user experience.

We provide a range of performance features, including page caching, image compression, lazy loading, and code minification. These tools help reduce load times and improve overall site performance.

Yes, our platform includes performance monitoring tools that allow you to track site speed, uptime, and other critical metrics. This helps you ensure that your websites are running optimally at all times.

Our platform offers advanced caching options, including page caching and browser caching. These features store static versions of your pages, reducing server load and speeding up page load times.

Yes, our platform includes image optimisation tools that compress images without losing quality. This helps reduce the size of your image files, leading to faster load times.

Yes, our platform supports lazy loading, which delays the loading of images and other media until they are needed. This helps improve initial page load times and enhances the user experience.

Our platform includes tools for minifying HTML, CSS, and JavaScript files. Minification removes unnecessary characters from your code, reducing file sizes and improving load times.

Yes, our platform allows you to generate detailed performance reports. These reports provide insights into your website’s speed, load times, and other critical performance metrics, helping you make informed decisions.

Our platform includes features that optimise server response times, such as database optimisation and efficient caching mechanisms. These tools help ensure that your server responds quickly to user requests.

Yes, our platform provides tools to monitor your website’s performance over time. You can track changes in site speed, uptime, and other important metrics to evaluate the effectiveness of your optimisation efforts.

Our platform offers comprehensive SEO tools that help optimise your website for search engines. This includes keyword analysis, meta tag management, and content optimisation to improve your search engine rankings.

We provide a range of SEO features, including keyword tracking, meta tag management, schema markup, and XML sitemaps. These tools help ensure that your website is fully optimised for search engines.

Yes, our platform allows you to track keyword rankings, helping you monitor your website’s performance in search engine results. This enables you to make data-driven decisions to improve your SEO strategy.

Our platform offers tools for on-page SEO, including content analysis, keyword optimisation, and meta tag management. These features help you ensure that each page on your website is optimised for search engines.

Yes, our platform allows you to generate detailed SEO reports. These reports provide insights into your website’s performance, keyword rankings, and other critical SEO metrics, helping you make informed decisions.

Yes, our platform supports schema markup, which helps search engines understand the content on your website better. This can improve your website’s visibility in search engine results.

Our platform includes tools for technical SEO, such as XML sitemaps, robots.txt management, and site audits. These features help ensure that your website is easily crawlable and indexable by search engines.

Yes, our platform allows you to manage meta tags, including title tags and meta descriptions. Properly optimised meta tags can significantly improve your website’s click-through rates from search engine results.

Our platform includes tools for backlink analysis, helping you monitor and evaluate the quality of backlinks to your website. High-quality backlinks are crucial for improving your website’s authority and search engine rankings.

Yes, our platform provides tools to monitor your SEO performance over time. You can track changes in keyword rankings, site traffic, and other important metrics to evaluate the effectiveness of your SEO efforts.

Mobile Call. Closeup Shot Of Smiling Black Guy Talking On Cellphone Indoors

Got another question?

Reach out and we’ll be happy to help

If you didn’t find the answer you were looking for, our team is here to help. Reach out to us and we’ll be happy to assist you with any queries or support you may need.